Shipping policy

All orders are processed within 24–48 hours from our warehouse in France, and shipped via our local carrier.

France : Standard Shipping 5€ - Estimated delivery 2 to 4 days

Europe : Standard Shipping 10€ - Estimated delivery 5 to 7 days

International : Standard Shipping 25€ - Estimated delivery 10 to 15 days

We offer free worldwide shipping on orders over 179€ in Europe and UK.

Taxes and duties may be collected at checkout depending on the shipping destination.

For orders shipped outside the European Union, customs duties, import taxes, and local fees may apply.

Where available, these charges are displayed during checkout and remain the responsibility of the customer.

KOLD cannot be held responsible for additional fees charged by local customs authorities.

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information.

Please allow up to 24 hours for tracking updates to appear.

You may return your order within 14 days of receiving it.

To be eligible for a return, products must be:

Returns that do not meet these requirements may be refused.

Return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping service, as KOLD cannot be held responsible for returns lost in transit.

To initiate a return, please contact: support@kold.com

Once your return has been received and inspected, your refund will be processed within 48 hours.

Refunds are issued to the original payment method used for the purchase.

Depending on your payment provider, additional processing times may apply before funds appear in your account.

If your order arrives damaged or defective, please contact us within 7 days of delivery and provide photographs of the issue.

The product must first be returned to our warehouse for inspection.

If the defect is confirmed, you may choose between:

KOLD will cover all shipping costs related to approved warranty claims.

For any questions regarding shipping, returns, or warranty claims, please contact:

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